Refund Policy 💰
At Rosebear, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we are here to help! Please review our refund policy below.
Returns & Refunds 🎁
- We accept returns on unused and unopened items within 30 days of the delivery date.
- To qualify for a return, the item must be in its original condition, unused, and in the original packaging.
- To initiate a return, please contact our customer service team at support@rosebear.com with your order number and reason for return. We'll provide instructions on how to send your item back.
Refund Process 🔄
- Once your return is received and inspected, we will process your refund to the original payment method.
- Refunds typically take 5–7 business days to appear on your account, depending on your bank or payment provider.
- Please note that the original shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong item shipped).
Damaged or Defective Items ⚠️
- If your Rosebear arrives damaged or defective, please contact us immediately at sakivlotv@gmail.com with photos of the damage. We will send you a replacement at no additional cost or issue a full refund, depending on your preference.
- We may require you to return the damaged item, and we will cover the return shipping costs.
Exchanges 🔄
- We currently do not offer direct exchanges. If you wish to exchange your Rosebear for a different color or style, please follow the return process and place a new order.
Non-Refundable Items ❌
- Unfortunately, we cannot accept returns or offer refunds on items that have been used, opened, or are not in their original packaging.
- Personalized or custom items are also non-refundable.
If you have any questions or concerns about your order, feel free to reach out to our customer support team. We're here to help! 😊
Thank you for choosing Rosebear! 🌹